Frequently Asked Questions
Everything you need to know about your Napapijri GB shopping experience.
What are your delivery options and timeframes?
We offer standard delivery within 3-5 working days and express shipping within 1-2 working days. All orders are tracked, and you will receive a confirmation email with your tracking link once the parcel leaves our warehouse.
How do I return an item for a refund?
You can return any unworn items within 30 days of receipt. Simply use our online returns portal to generate a prepaid label. Once received and inspected, your refund will be processed to the original payment method within 10 business days.
How do I find the right size for jackets and apparel?
Each product page features a detailed size guide. We recommend measuring your chest and waist to compare against our metrics. If you are between sizes for our iconic Rainforest jackets, we generally suggest sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Klarna for flexible 'buy now, pay later' options.
Are your products covered by a warranty?
Yes, all Napapijri products are covered by a 2-year legal warranty against manufacturing defects. If you believe your item is faulty, please contact our customer service team with photos and your order number.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders almost immediately. This means we are usually unable to cancel or change an order once confirmed. However, you can return the items for a full refund once they arrive.